Frequently Asked Questions

Match the model (A-) number. You'll find it printed on your AirPod and inside your charging case lid, or on your iPhone under Settings > Bluetooth > your AirPods. Your replacement must have the exact same model number as the part you're replacing. Not sure which one you have? Our Compatibility Guide walks you through identifying your model step by step.

No. AirPods and charging cases only pair and charge with their exact matching model — different generations and versions do not cross-match. That includes look-alikes like the AirPods Pro 2 Lightning case vs. the USB-C case, and the two AirPods 5 versions. Always match the full model (A-) number before ordering, and double-check with the Compatibility Guide if you're between two models.

Both. You can order a single left or right AirPod, a charging case on its own, or a complete set — whatever gets your set whole again for the least money.

Every grade is 100% functional and fully tested — the grades only describe cosmetics:

• A+ Like New (Open Box) — like new, no visible wear
• A Excellent — excellent condition, minimal signs of use
• B Very Good — very good condition, light cosmetic wear
• C Good — good condition, more noticeable cosmetic wear

Whichever grade you pick, sound quality and battery performance are tested before the item ships.

Yes. We sell genuine Apple AirPods replacement parts — no clones or knockoffs. Every item is tested, then professionally cleaned and disinfected before it ships to you.

Yes — if you need several sets or parts, message us for bulk pricing through the live chat on this site or at support@jays-electronics.com.

Put both AirPods in the charging case and let them charge together, then reset the set so the two AirPods sync as a pair. AirPods Pro 3, AirPods 4, and AirPods 5 use the double-tap reset method on the case; AirPods Pro 1 and Pro 2 use the setup button on the back of the case. Step-by-step pairing help is on our Compatibility Guide page.

First, confirm the model (A-) numbers on both AirPods and the case all match — mismatched models can't pair. Then charge both AirPods in the case and run the reset one more time. Still stuck? Reach out through the live chat on this site or email support@jays-electronics.com and we'll walk you through it.

US standard shipping is free. Orders ship the same or next business day from Villa Park, Illinois via USPS Ground Advantage (typically 3–5 business days) with tracking included on every order.

Your tracking number is emailed to you as soon as your order ships. You can also follow your package any time on our Track My Order page.

Yes. International shipping is calculated at checkout based on your destination.

We accept returns within 30 days of delivery. For full details and to start a return or exchange, head to our Returns and Exchanges page.

It happens — model numbers are easy to mix up. Start an exchange through our Returns and Exchanges page within 30 days of delivery, and check the Compatibility Guide to confirm the right model before reordering.

Yes — every item we sell is covered by a 1-year warranty. If something goes wrong with your part, contact us through the live chat on this site or at support@jays-electronics.com and we'll make it right.

The fastest way is the live chat on this site — look for the chat button on any page. You can also email us any time at support@jays-electronics.com.